Write to support@polylock.tech.
Each file carries at least two ways in. Open it with another way you set up: a backup password, a security key, your fingerprint or face, a trusted contact, or your organization's recovery.
No. We do not hold your keys, so we are not able to open your files. Recovery goes through the ways you chose when you encrypted them.
Check that you are using the edition that encrypted it: a file opens in its own edition. Then check its rules. An open limit, an expiry date, a time lock or a location rule may be keeping it shut by design.
Use a snapshot or your encrypted backup, and bring at least one of your ways with you.
Deployment takes four steps and no server. See the four steps →
Good-faith security research is welcome. Report it privately to legal@polylock.tech before public disclosure.
Passwords, keys, recovery words, or the contents of an encrypted file. Support does not need them, and email is not the place for them.